At Daivam.co.in, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our Refund and Returns Policy below.
1. Eligibility for Returns
1.1 Timeframe for Returns
You may return most unused and unwashed items within 7 days of receiving your order. Returns requested after this period may not be accepted unless approved by our support team.
1.2 Condition of Returned Items
To be eligible for a return, the product must be:
- In its original condition
- Unused and undamaged
- In the original packaging
- With all tags, certificates, and labels intact
Customized or personalized items cannot be returned unless they are defective.
1.3 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Sale or discounted items
- Used or damaged products caused by misuse
2. Process for Returning Items
2.1 Initiating a Return
To start a return, please contact us via email or phone with the following details:
- Order number
- Product name
- Reason for return
2.2 Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a traceable shipping service.
2.3 Inspection of Returned Items
Once we receive the returned item, it will be inspected to confirm eligibility. If approved, we will process the refund or exchange.
3. Refunds
3.1 Refund Process
After the returned item is inspected and approved, the refund will be issued to the original payment method used during the purchase.
3.2 Refund Timeline
Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.
3.3 Partial Refunds
Partial refunds may be issued if:
- The returned item is not in its original condition
- Parts of the order are missing or damaged
4. Exchanges
4.1 Exchanging Items
If you wish to exchange a product for another item, please initiate a return and place a new order for the desired product.
4.2 Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or refund at no extra cost.
5. Damaged or Defective Products
5.1 Notification
If the product arrives damaged or defective, please notify us within 48 hours of delivery.
5.2 Proof of Damage
Customers must provide clear photos of the damaged product and packaging when contacting customer support.
5.3 Replacement or Refund
If the issue is confirmed, we will provide a replacement or refund, including return shipping costs if applicable.
6. Contact Information
For any questions regarding returns, exchanges, or refunds, please contact us:
Daivam.co.in
📧 Email: support@daivam.co.in
📞 Phone: +91 9902820338
📍 Address:
No. 1/56, Swathi Complex,
Nearby AJ Films, Nagarabhavi Ring Road,
Opp. Vokkaligara Sangha High School,
Kottigepalya, Bangalore – 560091